Privacy Policy

Last Updated: August 16, 2026

At Kitchest, we respect your privacy and are committed to protecting the personal information you provide when you visit our website or place an order.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

• Full name

• Billing and shipping address

• Phone number

• Email address

• Order and purchase information

• Payment-related information

• Information you provide when contacting customer support

• Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary to operate our store and provide our services.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders.

• Arrange delivery of your purchases.

• Confirm your order and provide updates.

• Communicate with you about your orders.

• Respond to customer service inquiries.

• Process returns, refunds, or exchanges.

• Improve our products, website, and customer experience.

• Detect and prevent fraudulent or unauthorized activity.

• Comply with applicable legal and regulatory requirements.

• Send promotional or marketing communications where permitted and where you have provided appropriate consent.

3. Payment Information

When you make a purchase, payment information may be processed by the applicable payment provider.

Kitchest does not intentionally store complete payment card details on its own servers. Payment information may be handled by third-party payment processors according to their own privacy policies and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep your shopping cart functioning.

• Remember certain preferences.

• Understand how visitors use our website.

• Improve website performance.

• Provide relevant marketing and advertising.

You can control or disable cookies through your browser settings, although doing so may affect certain features of the website.

5. Shopify

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and process orders.

Shopify and its service providers may process information necessary to operate the store, process transactions, provide services, and maintain website security.

6. Third-Party Services

We may use third-party services to help operate our business, including payment providers, delivery companies, analytics services, advertising platforms, and customer-support tools.

These third parties may have access to information necessary to perform their services and are expected to handle information according to their applicable privacy policies.

7. Order and Delivery Information

When you place an order, we may share necessary information such as your name, phone number, address, and order details with delivery or logistics providers so that your order can be delivered.

We only share information reasonably necessary to fulfill the service.

8. Marketing Communications

If you provide your contact information and consent to receive promotional communications, we may contact you about:

• New products

• Special offers

• Discounts

• Promotions

• Store updates

You may request to stop receiving promotional communications at any time by contacting us.

9. Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

11. Children's Privacy

Our website is not intentionally directed toward children, and we do not knowingly collect personal information from children without appropriate authorization.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the information below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements.

Any updates will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Kitchest
Email: Kitchest.info@gmail.com
Phone / WhatsApp: +92 314 7971969