Refund policy

Return & Refund Policy

At Kitchest, we want you to shop with confidence. If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product arrived damaged or defective.

  • You received the wrong product.

  • The product received is significantly different from the product description or images.

To be eligible for a return, the item must be:

  • Unused and in its original condition.

  • In its original packaging, where applicable.

  • Returned with all accessories, parts, tags, and included items.

Products that have been used, damaged after delivery, or returned without their original components may not be eligible for a return.

2. Damaged or Incorrect Orders

Please inspect your order immediately after delivery.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and provide:

  • Your order number.

  • A clear description of the issue.

  • Clear photos or videos showing the product and packaging.

We will review your request and, where applicable, arrange a replacement or refund.

3. Change of Mind

Returns due to a change of mind may be accepted at our discretion, provided the product is unused, unopened, and in its original condition.

Any applicable return shipping costs may be the responsibility of the customer.

4. Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, or other practical reasons once they have been opened or used.

We also reserve the right to refuse returns that do not meet the eligibility requirements described in this policy.

5. How to Request a Return

To request a return, contact our customer support team with your order number and details of the issue.

Email: Kitchest.info@gmail.com
Phone / WhatsApp: +92 314 7971969

Please do not send an item back before contacting us and receiving return instructions.

6. Return Shipping

If the return is required because we sent you the wrong item or the product arrived damaged or defective, Kitchest will review the situation and may cover the applicable return shipping cost.

For returns requested for reasons unrelated to a product defect or our error, the customer may be responsible for return shipping costs.

7. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, the applicable refund will be processed using the available payment method or another mutually agreed method.

Please allow reasonable processing time for the refund to reach you after approval.

Original shipping charges, where applicable, may not be refundable unless the return is due to an error on our part or a defective/damaged product.

8. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

If the replacement is unavailable, a refund may be offered.

9. Late Return Requests

Return requests submitted after the applicable return period may not be accepted unless there are exceptional circumstances.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Kitchest
Email: Kitchest.info@gmail.com
Phone / WhatsApp: +92 314 7971969

We are committed to helping our customers have a smooth and reliable shopping experience.