Shipping Policy

Last Updated: August 16, 2026

At Kitchest, we work to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are processed after they are successfully placed and confirmed.

We aim to dispatch orders as quickly as possible. Processing times may vary depending on product availability, order volume, weekends, public holidays, or other circumstances.

If there is an unexpected delay, we may contact you using the phone number or email address provided with your order.

2. Delivery Across Pakistan

We currently offer delivery within Pakistan.

Delivery availability may depend on the customer's location and the serviceability of the applicable courier.

3. Free Delivery

Free delivery is available on orders over PKR 5,000.

Orders below PKR 5,000 may be subject to applicable delivery charges, which may be communicated or displayed during the ordering process.

4. Delivery Time

Estimated delivery times can vary depending on:

• Your location

• Courier service

• Weather conditions

• Public holidays

• Unforeseen operational circumstances

• Remote or hard-to-reach areas

Any delivery timeframe provided by Kitchest is an estimate and is not a guaranteed delivery date.

5. Delivery Address

Please provide a complete and accurate delivery address and an active phone number when placing your order.

Kitchest is not responsible for delays, failed deliveries, or additional delivery attempts caused by:

• Incorrect addresses

• Missing address information

• Incorrect phone numbers

• Customer unavailability

• Failure to respond to courier calls

6. Receiving Your Order

Please inspect your package when it arrives.

If your package appears damaged or tampered with, please document the condition with photos or videos and contact us as soon as possible.

For damaged, defective, or incorrect products, please refer to our Return & Refund Policy.

7. Delivery Attempts

Courier companies may make multiple delivery attempts depending on their policies.

If an order cannot be delivered because the customer is unavailable or cannot be contacted, additional delivery arrangements may be required.

Repeated failed delivery attempts may result in the order being returned to us.

8. Delayed or Lost Orders

Although we work with delivery partners to ensure timely delivery, certain delays may occur due to circumstances outside our control.

If you believe your order has been significantly delayed or lost, contact us with your order details so we can investigate with the relevant delivery service.

9. Contact Us

For questions regarding shipping or your order, contact us:

Kitchest
Email: Kitchest.info@gmail.com
Phone / WhatsApp: +92 314 7971969